“Danger Will Robinson”: the future of Human Capital Development for the Asia Pacific Region
The tourism sector has been slow to react to the changes that are happening in human capital development content and delivery. This article highlights some of the shifts that robotics, AI, and access to information are having on jobs in tourism and the future of work. By highlighting emerging trends in the sector and skills to thrive in the fourth industrial revolution, we can identify what we should focus on as an industry during this period of transition and uncertainty. We need to capitalize on the digital delivery skills we have developed due to COVID-19 and build new content and accessible learning. The workforce and the work environment has changed, how can tourism keep pace and thrive in the challenges we face in the sector?
Chair
Pacific Asia Travel Association (PATA)