Career / RFP Boards

Job Description:

The Tourism Data Specialist will assist the Director of Tourism Research with the management and implementation of the research plan of Visit NC. He/She will assist in the creation of reports and presentations based on ongoing analysis of tourism industry trends, industry intelligence and primary and secondary research. The position is responsible for managing the Customer Relationship Management (CRM) proprietary database system which enables relevant and personalized digital communication that encourages greater partner engagement, facilitates the interactions, revenue and in-kind tracking with partners and allows for timely and efficient reporting on partner and customer interactions.

PRIMARY FUNCTIONS

Tourism Research duties (50%)

• Research topics and trends using a range of available data sources such as Omnitrak Travel Trak America, Tourism Economics, STR, AirDNA, KeyData, MMGY, Destination Analysts, etc.
• Collect and analyze monthly, quarterly, and annual tourism-related indicators to post on Visit NC’s partner website
• Assist Research Director in management of research section of Visit NC’s partner website
• Assist with the design, production and distribution of Visit NC’s research reports, presentations, and marketing materials such as the Visitor Profile Reports, lodging analyses, etc.
• Assist in quality control of various databases feeding into Zartico Dashboard
• Manage internal occupancy tax collection database and reconcile with Department of Revenue data
• Support ongoing and ad-hoc internal survey projects such as Visit NC partner surveys, group tour surveys, meetings/convention surveys, sports surveys, retiree surveys, etc. using appropriate survey software, tabulating results and preparing summary reports
• Prepare and send monthly co-op partner research reports
• Assist Research Director with responses to media, legislative and public requests with approval from director prior to response
• When appropriate, create information for the weekly “Newslink” eNewsletter which provides information to partners on policy issues, market trends, program, and media coverage
• Make topical presentations as needed to Visit NC and EDPNC staff and stakeholders

CRM duties (50%)

• Responsible for the daily management of the CRM database system by proactively searching for updates and ensuring accuracy
• Manage the CRM including implementation, development, troubleshooting and training of staff and partners. Must be able to develop and instruct end users on database management best practices
• Enrolls tourism-related businesses as partners into the CRM system and supports the Partner & Industry Relations and Marketing teams in connecting partner activity including financial activity, in-kind efforts, follow-up emails and phone calls as needed to accurately convey the partner participation level and need for future/ongoing engagement
• Ensures efficiency of CRM projects/tickets through each department as well as act as our CRM Vendor Liaison
• Creates accurate and timely monthly, quarterly and annual reports as needed by each department and the VP of Tourism.  Creates and maintains searches for department needs. This includes but not limited to all activity reports, county reporting, etc.
• Assist with the RSVP events Module as needed for each department
• Attend CRM and industry conferences and training sessions to stay abreast of new technology and trends
• Review vendor CRM contracts and proposals to eliminate duplicate billing and/or conflicts of interest.  Manages Ticketing system and tracks support hours with CRM Vendor
• Responsible for presenting data in charts, graphs, tables or for designing and developing relational databases for collecting data from the CRM
• Other duties as the supervisor deems necessary;
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree with focus on database management, technology marketing, or tourism management required or Associate’s degree with additional industry experience and minimum two (2) years’ experience in a related position
• Proficiency with database system, such as Salesforce or SimpleView, required
• Strong computer skills (MS Office Suite – Word, Excel, PowerPoint, Outlook, CRM and EI calculators)
• Familiarity with statistical software (SPSS, SAS, R) and data visualization (Tableau) is helpful, but not required.

KEY COMPETENCIES

Because Visit NC requires accurate database records, the candidate must possess a combination of technical expertise and strong analytical skills to ensure database system integrity while employing strong interpersonal skills to engage with individual system users and industry partners in a timely manner. Individual must be organized, detail-oriented, and able to multi-task with minimal supervision.

• Mathematical Skills – Calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; apply concepts of basic algebra.
• Reasoning Ability – Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify new ways to approach old problems.
• Project Management – Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget.
• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of and comfort with working in multiple database environments as well as other online/electronic programs and software, reporting, calculators, analytics, etc.
• Able to successfully collaborate with internal departments, external partners, and sub-contracted vendors while providing excellent customer service to all.
• Ability to contribute to the online/technical innovation of the organization.
• Ability to work independently as well as within cross-functional teams in a collaborative, professional environment
• Requires excellent communication skills — both verbal and written, organizational skills — both analytical and problem solving, and the ability to prioritize projects.  Ability to manage multiple tasks and achieve deadlines under pressure.

LICENSES AND KNOWLEDGE REQUIREMENTS

• Valid driver’s license required

APPLICATION INFORMATION

Please see link to apply.

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Job Description:

RRC Associates is a multidisciplinary market research and planning firm located in Boulder, Colorado. We are searching for a Research Analyst with strong social science/market research design and implementation skills to assist with a variety of studies and projects, particularly in the areas of mountain resort tourism, snow sports, parks and recreation, open space and trails planning, and city/downtown management.

Responsibilities for this position include coordination of individual research efforts on a variety of fronts including research design, survey development and fielding, data quality, processing and cleaning of survey data, generation of both tabular and graphical data summaries, report writing, and client interaction. RRC utilizes a variety of quantitiave and qualitative research methodologies including surveys, counters, focus groups, and secondary data analysis.

Qualifications:

The successful applicant will have had experience working with and processing large datasets, be detail-oriented, and enjoy working in, and contributing to, a strong team environment. Some or all of the following specialized knowledge, skills, and abilities are desirable:
*   Undergraduate or higher statistics coursework
*   Must have experience with SPSS or similar statistics packages (R, STATA, etc.)

*   Experience with Tableau or similar data visualization packages is a plus
*   Strong problem solving and critical thinking skills
*   Excellent communication skills including report writing and data summarization
*   Familiarity with modern qualitative and quantitative research methods
*   Experience with MS Office, with proficiency in Word, Excel, and PowerPoint

*   Strong organizational skills with a particular emphasis on details and accuracy
*   Ability to managing multiple projects independently

*   Willingness to learn new software tools and research methodologies

*   Graduate-level candidate preferred, but equivalent work experience will be considered
Required education:
*   Bachelor’s degree with research experience; graduate level degree in associated field of research preferred.

APPLICATION INFORMATION:
Please send cover letter and resume to: [email protected]

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Job Description:

CoStar delivers real-time, verified commercial real estate data that enables our commercial real estate clients to make informed, high impact decisions ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence.

CoStar is looking for a Director for the Hospitality Market Analytics team. The Director is responsible for producing meaningful, relevant, and insightful analysis on the Hospitality industry and market for inclusion in CoStar’s product offerings. This content will take various forms, including 1) written narratives in CoStar’s Hospitality market and submarket reports 2) video content, 3) client discussions and presentations, and 4) regular news stories.

This position can sit in any one of these major cities: Washington, DC, New York, NY, Philadelphia, PA, Boston, MA, Chicago, IL, or Minneapolis, MN

Responsibilities

• Working with the National and Senior Directors for Hospitality Analytics and, the Analyst will maintain and deliver frequent in-person market updates to CoStar Market Analytics clients and industry groups, focusing on economic trends and themes within the Northeastern and the Midwestern Hospitality sectors
• Responsible for analyzing market data and drawing insightful conclusions by utilizing all the data available at CoStar and STR to manipulate, aggregate and organize this data to uncover trends, patterns and other insights of interest to the Hospitality industry
• Maintain well-written, timely product market and sub-market reports that includes relevant, insightful, and thought-provoking Hospitality industry commentary
• Produce quarterly video updates on key markets, working with CoStar’s video production team.
• Translate analysis and insights into meaningful presentations and deliver them to the market
• Put together and present webinar series that covers local market conditions

Qualifications:

Basic Qualifications

• Bachelor’s degree in relevant field required
• 5+ years of work experience in Hospitality industry
• 2+ years of experience providing data insights and analysis within the Hospitality industry

Preferred Qualifications

• Demonstrated writing skills and ability to write effectively in large volumes
• Strong data and analysis skills, including Excel and SQL data manipulation skills. Proven ability to formulate and test hypothesis about trends in the market.
• Expert MS Office Skills
• Polished presentation and communication skills. Comfortable talking and presenting to others, often in large groups about market conditions
• Strong work ethic, self-starter and be able to work in a team environment
• Client orientation, a desire to help clients succeed.
• Comfortable presenting on camera.
• Excellent written and oral communication skills.

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Job Description:

Title:  Assistant Professor of Tourism Management
Position Number:  Pending
Hiring Unit:  Shidler College of Business, School of Travel Industry Management
Location:  Manoa Campus
Date Posted:  12/15/2021
Closing Date:  Continuous—application review begins February 15, 2022
Salary Information:  Salary commensurate with qualifications and experience
Month Type:  9 Month
Tenure Track:  Tenure Track
Full Time/Part Time:  Full Time
Temporary/Permanent:  Permanent
Funding:  General Funds

Other Conditions:  Position is full time, tenure-track, to begin approximately August 2022, pending position clearance and/or availability of funds.  Review of applications will begin February 15, 2022 and will continue until the position is filled.
Founded in 1966, the School of Travel Industry Management pioneered the concept of integrating all aspects of travel—hospitality, tourism, and transportation—into a single academic unit. Today the School is comprised of energetic and committed scholars who are at the cutting edge of research in the fields of hospitality, tourism, and transportation management and regularly publish in leading scholarly journals. In addition, the School’s setting within one of the world’s premier tourist destinations is ideal for the study of coastal and marine tourism; ecotourism; tourism in the Asia-Pacific region; sustainable tourism; destination marketing; and many other subjects. Facilities include the Sunset Reference Center, containing one of the largest specialized collections of tourism literature in the region; the Gee Technology Center with an IT classroom, videoconferencing, and distance learning capabilities; and the Leong Hop & Bernice C. Loui Computer Lab. More information on the School is available at www.tim.hawaii.edu.

Duties and Responsibilities

1. Teach undergraduate and graduate courses in tourism management and additional subjects based on programmatic needs and the candidate’s expertise. Undergraduate courses to be taught may include “Introduction to Travel Industry Management,” “Sociocultural Issues in Tourism,” “Sustainable Tourism Policies and Practice,” and/or “Destination Development and Marketing.” Graduate courses to be taught may include “Research Applications in Travel Industry Management,” “Seminar in Travel Industry Management Policy,” and/or “Advanced Topics in Global Tourism Management.”
2. Engage in research and scholarly activities leading to publications.
3. Provide professional, University, and department service.
4. Advise undergraduate and graduate students.
5. Supervise graduate student research.

Qualifications:

Minimum Qualifications

1. ABD or doctorate from a college or university of recognized standing in a relevant field (e.g., tourism management, outdoor recreation management, tourism policy and planning, marketing, economics, sociology, geography, sustainable development).
2. Evidence of teaching ability at the baccalaureate level.
3. Public speaking ability.

Desirable Qualifications

1. Relevant visitor industry experience.

APPLICATION INFORMATION:

To Apply:  https://www.governmentjobs.com/careers/hawaiiedu?keywords=Tourism

Submit a cover letter articulating how you satisfy the minimum and desirable qualifications; curriculum vitae; undergraduate and graduate transcripts (copies are acceptable but official transcripts are required at time of hire); and names and contact information (including telephone numbers and e-mail addresses) of at least three professional references. ABD candidates must submit a letter from their committee chair confirming their expected date of Ph.D. program completion.  Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries: Dr. Dan Spencer, [email protected]

EEO/AA, Clery Act, ADA

The University of Hawai’i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/.
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai’i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request:  The University of Hawai’i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

COVID-19 VACCINATION REQUIREMENT:

Effective January 3, 2022, the University of Hawaii requires all employees, students and visitors be fully vaccinated against COVID-19.  Exemptions may be granted for medical condition(s) or a sincerely held religious belief.  Applicants should be prepared to comply with this requirement as a condition of employment.

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