Careers

Job Description:

The CRM & Research Analyst provides necessary support to the marketing and sales departments in achieving their goals.  The Analyst also acts as the point of contact and project manager for all research related projects, as well as the database administrator for office CRM platform. Maintains contact with both departments and keeps communication flowing between each to support effective operations and meet projected goals and objectives. The Analyst role researches, investigates, and measures new market development to grow the overall business as well as ensuring that the organization uses the Customer Relationship Management (CRM) system as efficiently and effectively as possible.

Key Responsibilities:

• Track, analyze, and report on hotel and tourism performance data for the county and region.
• Use forecasting data to create compression reports for the county to identify needs periods as well as manage demand for specific markets.
• Collect and provide a summary report of county lodging numbers, IAD airport passenger traffic, and visitor center traffic for the monthly edition of Travel Pulse.
• Present hotel and sales performance data analysis to key internal and external stakeholders, such as Board of Directors, hotel partners, wedding service vendors etc.
• Attend weekly sales and marketing meetings to present pace reports, updates on research projects and other topics.
• Support the Marketing department by identifying any research needs, creating RFPs and finding appropriate research vendors to complete projects.
• Manage relationships with research vendors to keep project deadlines on time.
• Act as administrator for CRM platform by working with CRM Analyst to run monthly maintenance reports and regular data cleaning.
• Make CRM changes and updates to office processes as determined to improve efficiency.
• Create ad hoc reports for the Sales team and administration as needed using CRM system.
• Spearhead troubleshooting and resolution of CRM system issues for both internal staff and external partners.
• Track and analyze visitor center foot traffic and visitor demographic data collected from survey to be shared with stakeholders.
• Maintain research portion of Visit Loudoun website and member extranet.
• Provide pertinent industry data to members and internal staff and address tourism-related inquiries from outside firms and individuals.

Qualifications:

 

• Four-year college degree or minimum of five years hospitality experience (two years at a DMO preferred)
• Candidate must be able to effectively communicate ideas in verbal and written presentations.
• Strong Microsoft Office skills, specifically proficiency in Excel.
• Experience using CRM database platforms (i.e. Simpleview, Salesforce, etc.)
• Candidate must have excellent analytical skills and must fully comprehend the travel industry landscape
• Experience managing multiple projects with various timelines successfully.
• Ability to handle confidential or delicate information with discretion and respect.
• Experienced user or Administrator of Simpleview CRM platform.
• Knowledge of hospitality industry segments and demonstrated understanding of the latest trends and data sources.

APPLICATION INFORMATION

Please submit a cover letter and resume to Greg Harp, Director of Finance & Administration, harp@visitloudoun.org. All submissions must be received by COB on Friday, August 24, 2018.

Full job description can be found at https://www.visitloudoun.org/tourism-industry/about-us/jobs/

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Job Description:

Engage in a focused line of scholarly inquiry related to the linkages of tourism, hospitality, and events to human health and well-being.  Seek and secure extramural funding for research.  Provide high-quality instruction in undergraduate and graduate courses.  Recruitment and mentoring of graduate students.  Provide service to the department, institution, and professions.  Advancement of interdisciplinary research across the IU campus, and in a global context.  The focus on tourism, hospitality, events and their intersections with public health that may include, but is not limited to such specific areas of the relationship of travel behavior to health, the role of travel and tourism in quality of life, the role of tourism in poverty alleviations, dining behavior and obesity prevention, event safety and crisis management, health disparity and disability in tourism, hospitality and events, travel and hospitality services for the aging population, as well as broader tourism areas of research as related to health including, international tourism, sustainable tourism, eco-tourism, and medical tourism.

Qualifications:

Doctoral degree required. The combination of disciplines in which degrees have been earned and scholarly achievements should demonstrate the ability to work at the interface of tourism, hospitality, and events to human health and well-being. Evidence of quality teaching and mentoring master and doctoral students to successful completion.  Candidates must also demonstrate a record of scholarly achievement appropriate for career level, including extramurally funded research, current funding, or strong potential to secure external funding, the ability to collaborate across disciplines, and a positive team spirit.

APPLICATION INFORMATION

Applications should include: Letter of application, curriculum vitae, and a list of three (3) references with names, addresses, email addresses, and telephone numbers (six references required for Associate level positions). Please include a statement of research and teaching background.

Application: Interested candidates should submit applications at https://indiana.peopleadmin.com

Questions pertaining to the PeopleAdmin application procedure may be directed to dlsuter@indiana.edu or via postal mail at Department of Recreation, Park, and Tourism Studies, Deanna Suter c/o Search Committee, 1025 E. Seventh Street, Room 133, Bloomington, IN 47405-4801

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation or identity, national origin, disability status or protected veteran status.

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Job Description:

Assistant Professor in Experience Industry Management – Tenure Track

The Experience Industry Management Department in the College of Agriculture, Food and Environmental Sciences at California Polytechnic State University, San Luis Obispo, CA, invites applications for a tenure‐track, academic year position. Starting date is negotiable, but on or before September 12, 2019, is preferred. The successful candidate will be expected to teach both undergraduate and graduate level courses in the Experience Industry Management Department and courses specific to an area of expertise in tourism marketing and destination management. Examples of potential courses may include Experiential Marketing Strategies for Experience Industry Management, Destination Marketing & Management, Professionalism & Customer Experiences, Interpreting Experience Industry Data Analytics, Introduction to the Experience Industry, Senior Project, and Assessment & Evaluation of Experience Industry Management.

Duties may also include, but are not limited to, supervision of undergraduate senior projects, graduate student research, student advising, and teaching graduate-level courses and/or in a Master of Professional Studies or certificate program. The successful candidate is expected to participate in scholarly activities (i.e., research, grant writing, publications, presentations) directly related to Tourism Marketing as part of their professional development. The successful candidate is also expected to provide service on committees for the department, college, and university and participate in instructional-related development activities. Expectations also include service to local, state, national, tourism and/or destination marketing and management related professional organizations.

Qualifications:

REQUIRED QUALIFICATIONS:

A Doctorate degree in tourism marketing, destination marketing, experiential marketing, recreation, parks, and tourism administration, tourism and hospitality, or a related field required. Applicants should have a combination of teaching, practical and/or research experience in tourism marketing.

Must demonstrate excellence in teaching, effective communication, and interpersonal skills. The ability to be a productive team player and to interact well with peers, students, the tourism and destination marketing industry sector, government agencies, and the general public is essential.

Excellent written and oral communication skills and strong interests in undergraduate and graduate teaching are required. Candidates must also demonstrate an ability to initiate, complete, secure external funding, and publish research. Must demonstrate a commitment to diversity and inclusion.

PREFERRED QUALIFICATIONS:

Previous work experience with tourism marketing organizations, destination management companies, or tourism analytics organizations and experience with online course development and online teaching are highly preferred. The ability to collaborate on research with faculty across the College, University, and industry is desirable. Candidates who have international experience or the desire to cultivate international links are preferred. Significant experience working with underrepresented students in research, teaching, service, advising, mentoring or the community is desirable.

HOW TO APPLY:

To apply, complete the required online faculty application at WWW.CALPOLYJOBS.ORG and submit to Requisition #104930. Please attach a curriculum vitae, unofficial transcripts, and a cover letter describing a brief statement of teaching and research interests, goals, and accomplishments. Please be prepared to provide three professional references with names and email addresses when completing your application. Selected applicants will be required to submit official transcripts of highest degree prior to appointment. Inquiries can be directed to Dr. Jerusha Greenwood, Search Committee Chair, Experience Industry Management Department, (805) 756-2050, jbgreenw@calpoly.edu. Review of applications will begin October 15, 2018; applications received after that date may be considered until an acceptable candidate is secured.

At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees, and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring, and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.

Experience Industry Management Department

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Job Description:

RRC Associates is a multidisciplinary market research and planning firm located in Boulder, Colorado. We are searching for a Data Analyst to assist with a variety of studies and projects, particularly in the areas of mountain resort tourism, snow sports, and parks, recreation, open space and trails planning.

Responsibilities for this position include coordination of individual research efforts on a variety of fronts, survey programming and fielding, managing data retrieval remotely, monitoring data quality, processing and cleaning of survey data, and generation of both tabular and graphical data summaries. The successful applicant will have had experience working and processing large datasets, be detail oriented, and enjoy working in, and contributing to, a strong team environment. Some or all of the following specialized knowledge, skills, and abilities are desirable:

*   Undergraduate or higher statistics course work

*   Must have experience with SPSS or similar statistics packages

*   Experience with Tableau or similar data visualization packages

*   Strong problem solving and critical thinking skills

*   Excellent communication skills

*   Familiarity with modern qualitative and quantitative research methods

*   Experience with MS Office, with proficiency in Excel

*   Programming experience with PHP, Perl, or Java a strong plus

*   Strong organizational skills with a particular emphasis on details and accuracy

*   Ability to managing multiple projects independently

*   Ability to summarize and synthesize research results in a concise written format a plus.

Job Type:

*   Full-time

Qualifications:

Required education:

*   Bachelor’s degree

APPLICATION INFORMATION

Please send cover letter and resume to Mike Simone at mike@rrcassociates.com