Deadline to Apply: November 3, 2024
Organization/Company Name: Visit Albuquerque
Location: Albuquerque, NM/Hybrid
POSITION SUMMARY
The primary responsibilities of the Manager, Research/Market Intelligence include acting as program manager for key research initiatives for Visit Albuquerque, overseeing the execution of methodologies, data collection and management, and reporting out of results, and responsibility for Visit Albuquerque’s Customer Relationship Management (CRM) system.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Manages and oversees the CRM system in support of the Sales, Marketing, and Partnership teams, including procedures, inputs, and quality assurance.
- Develops and implements strategies to optimize CRM usage and functionality, including leadership and training of the CRM systems.
- Oversees and completes Sales paperwork processing for input into the CRM system.
- Develops and manages the Albuquerque visitor and event research program, including deployment, management of field team, data collection, and reporting of findings.
- Supports additional research programs, such as gathering data, managing vendors, and developing reports and presentations, based on needs of the team and organization.
PHYSICAL DEMANDS
Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the job’s essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while working in our office.
Work is generally performed in a heated, air conditioned office environment. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions. The noise level in the office work environment is usually moderate.
Education/Experience
- Bachelor’s degree in marketing, business, social sciences, or related field, or a combination of education and work experience totaling 4 years.
- 3 years of experience in project management, CRM systems, and/or research preferred.
Required Skills, Knowledge, and Competencies
- Experience working in Customer Relationship Management and data management systems.
- Experience in program management, including overseeing timelines, budget, and managing contractors.
- Analytical mindset with attention to detail and ability to problem solve.
- Highly motivated, with ability to work independently and in teams.
- Advanced verbal and written communication skills.
- Ability to work effectively with a diverse cross-section of people.
- Ability to represent Visit Albuquerque successfully and professionally.
- Ability to perform consistently in a fast-paced, multitasking environment with frequent interruptions.
- Ability to achieve goals in high-pressure situations.
- Ability to maintain confidentiality.